Reference

What You Need to Know Before You Use skitto

Access to skitto depends on your local law and eligible regions — these legal terms set out your rights, your account obligations, and how we handle disputes. Read them carefully before you open an account or use any part of the platform.

Jurisdiction-dependent accessAccount eligibility rulesUser rights and obligationsDispute and complaints pathBangladesh-applicable terms
skitto What You Need to Know Before You Use skitto
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

Team online

Live Chat Support

Open the chat widget from your account dashboard to raise a legal query directly. Our support team can escalate policy questions to the right internal contact.

Email for Policy Requests

Send formal requests — account data access, deletion, or a dispute notice — to our policy email address shown inside your account settings under Help.

Account Help Centre

For wallet-linked legal queries involving bKash, Nagad or Rocket transactions, the Help Centre has a dedicated account and payment disputes section.

HOW WE HANDLE THIS

Data, Security and Your Account Rights

Data Retention Policy We retain your account data for the period required by our operating obligations. You may request a copy or deletion via the email channel in your account settings.
Cookie and Tracking Scope We use session cookies to keep you logged in across browser and mobile. Analytics cookies are opt-out; manage them from the cookie banner on first visit.
Account Security Practices Accounts are protected by OTP verification on login and on withdrawal requests. We never ask for your bKash, Nagad or Rocket PIN — report any such request immediately.
Requesting Account Changes To update registered details or close your account, submit a request through live chat or the policy email. Identity verification is required before changes take effect.

Common Questions About skitto Legal Terms

These are the questions we receive most often about eligibility, account rights, data handling and how our terms interact with local payment providers like bKash, Nagad and Rocket.

Access depends on your local law and eligible region. We do not confirm legality on your behalf — check whether online gaming is permitted where you are before registering.

We retain transaction and identity records for the period our operating obligations require. After that window, you can request deletion by contacting us through the policy email in your account settings.

Yes. When you deposit or withdraw via bKash, Nagad or Rocket, those providers' own terms apply to the payment leg. Our terms cover the account and gameplay side separately.

Send a written dispute notice to the policy email shown in your account Help section. Include your account ID and a clear description; we aim to acknowledge within one business day.

We can update terms at any time and post changes here. For material changes, we notify you via your registered contact. Continued use after the revision date counts as acceptance.

Submit a data access request through the policy email or live chat. Identity verification is required. We respond within the timeframe set out in our data retention policy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.